Refund Policy FAQ's

Q1: What is the return window for clothing purchases?
A1: You can return clothing items within 7 days from the date of purchase. Please ensure that the return is initiated within 7 days of the original purchase date for eligibility

Q2: Are there any deductions for returns?
A2: Yes, since our clothes are imported from India, a deduction of $50 (AUD) will be applied to the refunded amount.

Q3: Who is responsible for shipping the returned items?
A3: It is the buyer's responsibility to send the items to the return address at:

Meena Fashion Store Pty Ltd.
1511/8 Brown Street, Chatswood, NSW-2067.

Q4: When will I receive my refund?
A4: Refunds will be issued only after ensuring that the clothing item is in the same condition as when purchased and not damaged.

Q5: What happens if I receive the wrong clothing item?
A5: If the wrong clothing item is delivered, we will rectify the issue by delivering the correct clothing item to you free of cost.

Q6: Can I return items if they've been worn or washed?
A6: No, we cannot accept returns for items that have been worn, washed, or altered in any way.

Q7: How will I receive my refund?
A7: Refunds will be processed through the original payment method used for the purchase.

Q8: Are there any items that cannot be returned?
A8: Yes, we cannot accept returns for items that are marked as final sale or are lingerie, swimwear, or accessories for hygiene reasons.

Q9: What if my return package gets lost in transit?
A9: We recommend using a trackable shipping service for returns. If the package is lost in transit, we cannot issue a refund.

Q10: Can I exchange an item instead of returning it for a refund?
A10: Currently, we only offer refunds for returned items. If you wish to exchange an item, you will need to return it and place a new order for the desired item.

Q11: How can I contact customer support for further assistance with my return?
A11: If you have any other specific questions regarding your return that are not covered here, please feel free to reach out to us via WhatsApp at +61-435195797 or email us at support@meenafashionstore.com. Our dedicated support team will be happy to assist you.